Putting Perception to Reality (P2R) to Work for You

To get 2010 off to a good start, we hereby offer 12 reasons why P2R Associates is positioned as THE resource to integrate and manage your communications programs.

1. P2R always gives you senior-level PR counsel

2. P2R always knows your business

3. P2R always delivers quality work, the first time

4. P2R has people that can craft coherent, clear copy to cut through the clutter and reach your customers, investors, and other key audiences with a clear, unified message

5. P2R has people who know how a budget is put together and how to stay within it

6. P2R has people who know the difference between marketing, branding and public relations, our integrated communications approach results in break-through communications that are aligned with business objectives and focused on sustaining success

7. P2R has people who can put together a simple plan for getting from A to B, complete with goals and objectives, and explain it to someone else

8. P2R has people who can see how different areas of the business work together to form a systematic operation

9. P2R has people who have basic customer service skills like patience, politeness, helpfulness and common courtesy

10. P2R has people who know how to communicate clearly, collaborate on projects and manage people positively

11. P2R has people who can admit what they don’t know and seek knowledge or help for answers

12. P2R has people who can engage in intelligent discourse and discussion


About P2R Associates
P2R Associates is an award-winning, strategic public relations and brand communications firm serving a diverse mix of international, national and local companies in a range of industries. With special expertise in business-to-business communications, P2R has represented clients in the automotive OE, Tier 1 and aftermarket, high-tech manufacturing, construction, consulting, defense, retail, design, engineering and exhibit and event management. Headquartered in Livonia, Mich., P2R provides clients with strategy-driven tactics, superior service and measurable results.

For more information on P2R Associates visit www.p2rassociates.com, email info@p2rassociates.com or call 1-248-348-2464

*Special nod to Amber Naslund of Altitude Branding.com – “Will the Business People Please Stand Up?

Marketing Metrics and ROI

In the course of a new business meeting earlier in the week, I became engaged in a conversation about marketing communications metrics. I greatly enjoy such conversations because we have a wonderful model of integrated metrics tracking that is downright exciting for those interested in such things and never fails to fuel a conversation on the topic.

On the heels of that conversation, an article came my way talking about metrics, ROI, and various techniques used in healthcare marketing. Given the earlier discussion, it piqued my interest so I plunged in. The article proved to be well-written, very broad, chock full of input from various “experts” and devoid of any “so what” or actionable takeaway.

It struck me as something to share internally as an example of an intelligent-sounding article on metrics that hits on a lot of buzz, but says nothing concrete. About the only thing useful - from a 50,000 foot level – was buried somewhere near the middle in a quote by one of the experts” who basically said metrics should be tailored to need. Unfortunately, much of what we see regarding marketing metrics and marketing in general seems much the same – a lot of sizzle and splash, newspeak and nodding heads, but little substance. In my opinion, the prevalence of such things cloud understanding of the issue and curtail frank, inquiring discussion at best.

People who “should” know all about these things fear appearing as if they don’t and so fundamental questions remain un-asked, assumptions aren’t challenged, prevailing attitudes are accepted, the boat isn’t rocked and on we go. In that environment, basic misunderstanding grows, mistakes are made and the process gets repeated – even institutionalized.

The only good metric is a useful one…Our approach toward metrics in general is that they are most useful when they’re: tailored to client objectives, provide insights into effective direction and are actionable.

We point out these requirements whenever the discussion turns to metrics or ROI with the added caveat that metrics need to be simple to understand and track. Which leads to something else: in both the article and in conversations, we’ve also noticed there is often confusion between "metrics" and "data." In my mind, data is useful and if budgets allow - always a good thing. Metrics are forms of measure.

In addition to basic misunderstanding, confusion comes when tracking online activity for example. Is it a metric - or is it data? One could say both. Certainly it's a handy activity to track, but if considered a metric, then what's its worth if not tied to a means of manipulating the outcome toward the achievement of something that furthers a company's objectives? So then, data is information. Metrics are tools tied to outcome that allow us to take effective action when needed.

To be useful, the tracking of online behavior should link back to effect the desired behavior or outcome. Otherwise, such activity too often becomes "pursuit of the month."
Strategies are hatched, agencies are aligned, programs are designed and launched, metrics are captured, a flag is stuck in the ground and victory is proclaimed. Unfortunately the results produced are often dubious at best and the lingering effects of such actions tend to be harmful to an organization. The real tragedy is that most organizations miss the fallacy of a process they continue repeating.

The auto industry we know so well, is rife with examples. Consider GM’s ongoing experiment with all things "brand."

Perhaps 15 or so years ago, "brand managers" were brought in from other industries in order to boost car sales through implementation of "brand strategies" and techniques in place within the consumer products industry - notably at P&G.

Thinking changed, direction changed; young, new "gurus" were given free rein to implement new marketing activities affecting virtually all of GM's line. Did it work? Well, that's a multi-faceted question, but many would say "It didn't help." Given the profound (read "faulty") mindset change such thinking drove, it was downright harmful.

Cars became "products," nameplates became "brands," the car companies themselves became "brands," "brandspeak" became lotus leaves and many bought into the illusion. Customers who simply wanted “cars” become confused with all the hype and the dizzying array of offerings.

Toyota, Honda and others kept to the basics of building what consumers wanted: cars that were well-made, provided reliable transportation, were fun and looked good.

Not to say they didn't pay attention to research, new marketing techniques and metrics - of course they did. However, I would argue that they kept a pragmatic balance, an end-goal and their customers in mind, while their competitors rushed from brandspeak "fad-to-fad." It's clear which companies had more success and built the more loyal customer bases.

I'll never forget when Chevrolet launched the Lumina in the late 80s. At significant cost, Chevrolet purchased the rights to use Disney characters in ads promoting the new vehicle. At the time, I read their thinking was to link the wholesomeness of Disney characters to the new car in an effort to connect it to families. Somehow, families in the market for a car would be drawn to the new vehicle because of its association with Disney characters and their high regard for the family values of Disney.

At the time, I worked at a firm involved in the launch of the Lumina. I had driven the car and thought it was poor in comparison to other offerings then on the market. I remember thinking the money spent on a Disney link could have been well spent on building a better product and touting things potential buyers wanted. At any rate, the Disney ads were soon dropped, the Lumina was never considered a "hot" seller and never sold in the volumes desired. Today it's gone.

The point is that all too often we get carried away with marketing newspeak, unproven-but-cool-sounding approaches and the application of new technologies and tactics we don't take the time to think about or understand. Too often, we take a short-term view instead of the more strategic action that furthers accomplishment of a long-term and often bigger objective.

Meanwhile, wiser marketers "think" before they "do," apply common sense instead of delegating to the "experts" and implement activities with the correct end goal in mind. After the hubris has faded, they tend to be the winners.

Constructive accountability is an added factor that comes into play... but that's a stand-alone issue for another discussion.

Effective Communication Requires Discipline, Practice and the Ability to Listen

As professional communicators, the majority of us spend our waking hours communicating with others, but not in a meaningful manner that makes us successful communicators. Effective communication requires discipline, practice and most importantly, the ability to listen.

The following six-step approach to effective communicating should help you streamline your thoughts, words and actions and help to become a more effective communicator in the spoken, printed and electronic communication world.

1. What is your purpose for communicating? Define it. Are you only sharing information? Or do you need action? If so, what action and by when? Or, do you have intent, such as a call to action?

2. Respect for your audience. Are you being clear and concise? Are you avoiding industry jargon that may confuse your recipients? Are you pushing information, i.e., “selling and telling” or pulling information, i.e., “asking and engaging?” For example, do you give others a chance to join your conversation? Do you listen? Do you want to listen? Do you really hear?

3. Simplicity. Is your message easy to access? For instance, can people simply skim your email messages to find the key information, or are they faced with a “wall of words” that they have to sort through? Are your messages timely? Do people know how to get in touch with you for more details or where to go for more information? Are you making sure you’re not contributing to the problem of more information overload? (Twitter?)

4. Be a credible source. Are you portraying through your oral and written communication that you are to be believable and trusted? Are you doing what you say you will do? Consistently?

5. Provide value. Are you communicating the topic in a way that appeals to people’s interests? Are you giving them just-in-time information that will help them do their job or solve their problem? Will they know how to act on the information?

6.Have fun. After all, communication is about exchanging ideas, learning new things, meeting new people. All of this should be fun. If communication ceases to be fun, then you are not effectively communicating. Start having some fun today.

P2R Associates Presented with Two IABC Renaissance Awards

LIVONIA, Mich., June 23, 2009 – P2R Associates today announced it received two prestigious Renaissance Awards for its informative and engaging www.p2rassociates website redesign. The IABC Renaissance Awards are sponsored by the Detroit Chapter of the International Association of Business Communicators (IABC/Detroit).



The Renaissance Awards program recognizes excellence in communication in all functional areas including strategic communications management, corporate communications, public and media relations, marketing, writing, design, advertising and multimedia. A wide variety of Southeast Michigan corporations and agencies participated in this year’s judging.

“We are honored to be recognized for our internet work,” said Gordon Cole, president, P2R Associates. “These awards are a further confirmation of our team’s creative talent, hard work and commitment to our clients and their strategic communication goals.”

This year’s P2R winning campaigns include:
- Award of Merit - Electronic and Digital Communication
“Perception to Reality” Web Site Redesign

- Award of Merit - Interactive Media Design
“Perception to Reality” Web Site Redesign

IABC Renaissance Award entries come from corporate marketing and communication departments, advertising agencies, PR firms, design shops, production
companies and freelancers. Winners were selected in 20 categories spanning three communications divisions including Communications Management, Communications Skills and Communications Creative.

The Renaissance Awards are in addition to one Automotive Public Relations Council - Excellence in Automotive PR Award, two Hermes Creative Awards for web design and eight MarCom Awards presented to P2R earlier this year for a range of integrated strategic public relations and marketing communications programs, crisis communication strategies and print and broadcast publicity achievements. P2R’s industry award total this year stands at 11.

“P2R is a small, aggressive agency that produces measureable results and these awards make that point,” said Cole. “Our trademarked e³ Process™ results in break-through communications that are aligned with business objectives and focused on sustaining success,” he added. “We build on a solid foundation – efficiently and with the right tools. I’m really proud of the work our team has done.”

About IABC/Detroit
IABC/Detroit is one of the largest chapters within the International Association of Business Communicators (IABC). IABC is a global network of more than 15,000 communications professionals and the only multidisciplinary professional association dedicated to both internal and external communications. For more information about IABC/Detroit, visit Detroit.iabc.com.

About P2R Associates
P2R Associates is an award-winning, strategic public relations and brand communications firm serving a diverse mix of international, national and local companies in a range of industries. With special expertise in business-to-business communications, P2R has represented clients in the automotive OE, Tier 1 and aftermarket, high-tech manufacturing, construction, consulting, defense, retail, design, engineering and exhibit and event management. Headquartered in Livonia, Mich., P2R provides clients with strategy-driven tactics, superior service and measurable results.

For more information about P2R and its e³ Evaluate, Engage, Empower™ process,
visit http://www.p2rassociates.com/.

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Cerion LLC Selects P2R Associates as Marketing Communications Agency of Record

LIVONIA, Mich., June 1, 2009 – P2R Associates announced that it has been selected as agency of record for Cerion, LLC of Plymouth, Michigan.

P2R will provide Cerion with a range of integrated communications, corporate positioning and strategic public relations services in support of the company’s business development and marketing initiatives.

Cerion is a privately-held American manufacturing company focused on acquiring and operating small and medium-sized precision component manufacturing operations to serve automotive and other manufacturing industries in the U.S.

“We are delighted to add Cerion to our roster of clients,” said Gordon Cole, president of P2R Associates. “Cerion is quickly building a manufacturing-oriented business focused on providing customers with world-class products and services; we share this vision and are excited to become part of their team.”
Cerion was established in late 2008 with the acquisition of Metavation, and is growing rapidly through strategic acquisitions; the company recently acquired MPI International. Cerion serves a diverse customer base in the automotive, transportation, industrial, energy, consumer and medical markets. More information will soon be available at http://www.blogger.com/www.cerionllc.com.%20


About P2R Associates
P2R Associates is an award-winning, strategic public relations and brand communications firm serving a diverse mix of international, national and local companies in a range of industries. Headquartered in Livonia, Mich., P2R provides clients with strategy-driven tactics, superior service and measurable results. For more information, visit http://www.p2rassociates.com/.

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Is PUBLIC RELATIONS a Bad Word?

With so much newspeak in use for the term marketing communications, I am beginning to wonder is the term public relations is actually a “bad word.” Does it scare people off? Do people really know what public relations practitioners do? Do they care? Should they care?

Does strategic communications straddle the line between public relations and marketing? How about– integrated brand communications – closer still?

I’ve been thinking a lot about this lately and it occurs to me that a most people don’t know the difference between public relations and many other marketing terms we hear regularly. The interchangeability of terms used in today’s market is blurring the distinction, especially in the growing social media and blogging arenas.

Here is how I look at it, marketing equals sales strategy and support. Public relations equals positioning plus public relations plus professional writing plus media relations plus corporate communications plus events… virtually everything that comes between a company and its myriad audiences. Public relations then, is the integrator of the company, its brand and how that brand is communicated.

Public relations is the most credible communication vehicle to positively influence buyers and inform target constituents. It consistently provides the best return-on-investment of all communication methods. Public relations – or specifically, media relations in this example - is believable and highly credible because information is published in third party media and is written by journalists who research solid news to report. Now that is different from marketing in my book.

Back to my original question. Does the term public relations scare people off? Most people are frightened by things they don’t understand. Public relations is an unknown item, a scary term -- and scary is bad. So how do today’s public relations practitioners rectify this situation?

Well, as the phrase implies, practice. Put into practice the natural integration that effective public relations drives. Don’t be content with simply a seat at the table – bring a voice that integrates and coordinates all elements of a company’s strategic and tactical communication. Remember: public relations at its best, educates, informs and persuades. So practice, practice, practice.

Be informed - practice the art of researching pertinent information. Be articulate - practice the art of professional writing. Be knowledgeable -- know your many audiences, practice the art of good old-fashioned media relations and build effective relationships with all audiences. Be strategic – practice a strategic outlook and maintain a wholistic eye on your organization’s or client’s activities. Finally – recognize your strength. Effective public relations is integrated. It weighs all viewpoints, considers options and outcomes against long-term objectives and ensures the organization “speaks with one voice.”

Public relations alone is the natural integrator in any organization because it alone must weigh and carefully balance a company’s reputation, brand and perception across all audiences in order to move the “perception needle.”

Public relations then, is the conductor to the orchestra of a company’s total communications effort.