Is PUBLIC RELATIONS a Bad Word?

With so much newspeak in use for the term marketing communications, I am beginning to wonder is the term public relations is actually a “bad word.” Does it scare people off? Do people really know what public relations practitioners do? Do they care? Should they care?

Does strategic communications straddle the line between public relations and marketing? How about– integrated brand communications – closer still?

I’ve been thinking a lot about this lately and it occurs to me that a most people don’t know the difference between public relations and many other marketing terms we hear regularly. The interchangeability of terms used in today’s market is blurring the distinction, especially in the growing social media and blogging arenas.

Here is how I look at it, marketing equals sales strategy and support. Public relations equals positioning plus public relations plus professional writing plus media relations plus corporate communications plus events… virtually everything that comes between a company and its myriad audiences. Public relations then, is the integrator of the company, its brand and how that brand is communicated.

Public relations is the most credible communication vehicle to positively influence buyers and inform target constituents. It consistently provides the best return-on-investment of all communication methods. Public relations – or specifically, media relations in this example - is believable and highly credible because information is published in third party media and is written by journalists who research solid news to report. Now that is different from marketing in my book.

Back to my original question. Does the term public relations scare people off? Most people are frightened by things they don’t understand. Public relations is an unknown item, a scary term -- and scary is bad. So how do today’s public relations practitioners rectify this situation?

Well, as the phrase implies, practice. Put into practice the natural integration that effective public relations drives. Don’t be content with simply a seat at the table – bring a voice that integrates and coordinates all elements of a company’s strategic and tactical communication. Remember: public relations at its best, educates, informs and persuades. So practice, practice, practice.

Be informed - practice the art of researching pertinent information. Be articulate - practice the art of professional writing. Be knowledgeable -- know your many audiences, practice the art of good old-fashioned media relations and build effective relationships with all audiences. Be strategic – practice a strategic outlook and maintain a wholistic eye on your organization’s or client’s activities. Finally – recognize your strength. Effective public relations is integrated. It weighs all viewpoints, considers options and outcomes against long-term objectives and ensures the organization “speaks with one voice.”

Public relations alone is the natural integrator in any organization because it alone must weigh and carefully balance a company’s reputation, brand and perception across all audiences in order to move the “perception needle.”

Public relations then, is the conductor to the orchestra of a company’s total communications effort.

Choosing the Right Marketing Firm

In these difficult times in the automotive industry, it is more important than ever to make the right decisions throughout your business. One of the biggest investments for a business can be marketing communications.

So, what is a harried marketing exec to do to sort out these tumultuous market changes and maximize marketing investment? The simple answer is to hire a marketing communications firm! It is not enough, however, just to hire any marketing firm. You need to find the right one for your business – one that understands your business goals and objectives, one that helps you to understand how your customers, suppliers and employees view and interact with you. The following should be the basics any company follows to select a firm that is right for them.

Find a company that understands your business. Ideally, find a firm that will take the time to learn your business from the inside out. Give that firm complete transparency of your marketing communications activities, both historical and future. A good firm will want to interview your executive team, sales team, administrative team, customers and even industry media to uncover your corporate and brand(s) image and awareness and evaluate whether they align with your business goals.

Ask who will be handling your account. Find out if that person, or team, can sit down with you and determine if you have chemistry. In addition, ask if this will be your permanent team. Some firms bring in the big guns for the introductory meeting and then substitute inexperienced lower level workers – even interns – to work your account. You want and deserve industry-experienced experts on your team. They will become your most trusted advisors.

Find out the strengths of your proposed firm. If they specialize in advertising and your need is media relations, then they are not a good fit. Similarly, if the proposed firm specializes in graphics and your need is strategic communications, keep searching. You will know when you have found the right firm when their experience, attitude and business success align with your needs.

Be prepared to get involved. You cannot just bring in a firm and hand over the reigns. A good firm will fully engage with you to identify goals and objectives, develop strategic messaging, define program metrics, identify target audiences and create a master plan. All with your involvement.

Be prepared to stay involved. Again, it is your marketing communications program; your new firm is supporting you, not the other way around. By now, they should have worked with you to produce a roadmap for implementing an aggressive and highly targeted marketing communications program. Working closely, and with the support of your new firm, you should be empowered to implement that plan and drive anticipated results.

Finally, continually asses your marketing communication program status and momentum. A good firm will assess program successes and failures; hits and misses, and identify new opportunities. Analyzing strengths and weaknesses allows you and your firm to make any necessary corrections and work to maintain program momentum.

Many companies think the job is done when the communications program has been launched. Nothing could be farther from the truth. Developing and maintaining a consistent cadence of information to the marketplace is crucial to communication, marketing and branding success. The idea is to keep your message constant and your voice clear.

Finding the right marketing communications firm for your company need not be an arduous task. Like anything else in life – a little homework goes a long way.

Claim the Premium Position

Increased competition and consolidations among component manufacturers in the North American automotive replacement parts market have created an urgent need to maintain a market leadership position among customers.

Now is the perfect time for aftermarket parts manufacturers to lay claim to their respective premium replacement product(s) categories and launch an aftermarket name brand assault. Establishing a brand as top-of-class quality can be as simple as saying it – assuming that the brand does, indeed have premium quality and can back up that claim.

Once a company decides this is the proper direction for a brand, claiming the premium position should be backed up with all company communications to the market including advertising, marketing, public relations, sales force, web site, even business cards. Once a brand has been established as the lead, it becomes difficult for other companies to dispute.

Claim your position today.